Capture call outcome data in real time

Delacon’s call feedback survey feature provides valuable data on the outcome of each telephone call. It can give you real time information on the progress of the marketing campaign so that you can make changes to the campaign while it’s still live. In today’s competitive environment, you can’t afford to wait until the campaign has finished before analysing the results – by tracking the progress of the initiative as it’s happening, you’ll be able to make critical changes that can lead to a more successful outcome.

After the customer hangs up, the call centre operator will be prompted to use their telephone keypad to enter post-call information. The call feedback questions can be customised to suit your business requirements.

For example the operator may be asked to:

  • Press 1 for a sale
  • Press 2 for a booking
  • Press 3 for an enquiry
  • Press 4 for a complaint
  • Press 5 for other

If the call was a sale, the operator could be prompted to enter a rupee value for that call.

Analyse feedback survey data in Delacon's reporting tool

The call feedback data can be analysed in Delacon’s reporting tool.

Analyse feedback survey data in Google Analytics

The data can also be sent to any other software platform that you’re currently using such as Google Analytics.



Rolling Number Calculator
Number of Users
Enter your average number of users:
Enter your maximum number of users:
Amount of Time on Site
Enter the average amount of time the user stays on the site in minutes:
Enter the maximum amount of time the user stays on the site in minutes:
Span of Time

Enter the number of hours that most users browse your site.

For example:

If most users arrive between 7am and 7pm, then the number of hours is 12 hours.
If most users browse your site during the day and all night, then the number of hours is 24.

(24 hrs maximum)